Job Description

What makes you great for the role
Be part of HR’s transformation to drive change, spark innovation, and champion exceptional employee experience. You are a strategic, customer-focused HR leader committed to delivering seamless, high-quality HR services that make it easier for employees and managers to thrive. In this role, you will play a pivotal part in shaping MPAC’s HR Shared Services model, ensuring operational excellence, process innovation, and a people-first approach to service delivery. As a trusted advisor and subject matter expert, you will lead a high-performing team, implement best-in-class service standards, and harness data-driven insights to continuously improve. You will champion inclusive and streamlined HR practices that enable business success and strengthen MPAC’s workforce experience.

We have:

• A team of highly skilled, dedicated and collaborative staff
• Leadership that supports you
• An enterprise that embraces change
• A work environment that has flexible work locations (including hybrid), hours of work and overall employee wellness support

You Have:

• A university degree in Human Resources Management, Business Management, or related discipline - or equivalent education, training and experience
• 7 years of progressive HR experience, including at least 3 years of program or people leadership experience in a HR Shared Services model
• Experience in HR data quality management and governance, ensuring accurate, compliant, and actionable HR metrics
• Knowledge of employment laws, regulations, employee relations, labour relations, and policy interpretation
• Excellent communication, facilitation, and presentation skills, with tact, diplomacy, and objectivity in addressing sensitive issues
• Strong leadership skills, with the ability to mentor, coach, and inspire high-performing teams
• Proven ability to manage multiple initiatives, prioritize effectively, and deliver results aligned to strategic goals
• Willingness to travel to head office, field offices and corporate events across Ontario as needed 

Nice to Have:

• Certified Human Resources Professional (CHRP) designation

What you will do:
As Manager, Human Resources Shared Services, you will:

• Lead and manage the HR Shared Services team, setting performance goals, coaching, and mentoring to ensure efficient and high-quality service delivery
• Oversee HR data management and quality control, ensuring accuracy, integrity, compliance, and best practices
• Utilize HR data and reporting to inform decision-making and enforce governance standards
• Provide accessible, streamlined HR services for employees through process improvements and automation
• Monitor service quality, employee feedback, and recommend enhancements to improve the HR service experience
• Collaborate with HR Centres of Expertise and HR Business Partners to resolve escalated inquiries and deliver integrated solutions
• Champion operational excellence by implementing continuous improvement initiatives, automation opportunities, and innovative HR service delivery models
• Administer performance management, annual compensation reviews, and merit/incentive programs for non-bargaining staff
• Document and enhance HR business processes, ensuring consistency and scalability
• Manage staffing needs, recruitment, and employee relations within the team, including coaching, conflict resolution, and disciplinary actions if required
• Contribute to branch financial planning by monitoring budgets, approving expenditures, and developing business cases for efficiencies and improvements