Job Description

What makes you great for this role?

You are a collaborative and analytical professional who excels at translating complex business needs into clear technical solutions. You bring strong stakeholder engagement skills and a passion for continuous improvement, helping drive the delivery of systems and product enhancements. Your ability to lead analysis, testing, and implementation activities ensures successful outcomes and strong user adoption.

We have:

• A team of highly skilled, dedicated and collaborative staff to work with
• Leadership that supports you 
• An enterprise that embraces change
• A work environment that has flexible work locations (including hybrid), hours of work and overall employee wellness support

You have: 

• Completion of post-secondary (college or university) in computer science, IT or a related field, or an equivalent combination of education, training and experience;
• Minimum five (5) years of experience in business analysis supporting software development, product delivery, or integration initiatives;
• Experience with structured data formats (e.g., JSON and XML), and data exchange between systems;
• Proven experience leading client engagements, identifying complex business needs, and contributing to the design and delivery of effective system and/or product solutions;
• Customer-driven attitude with the ability to develop and maintain strong business partnerships;
• Experience documenting business, functional, and/or technical requirements;
• Strong analytical and problem-solving skills; ability to troubleshoot issues, identify root cause and collaborate to implement solutions;
• Exceptional attention to detail to understand business requirements
• Excellent communication and stakeholder management skills, with the ability to translate business needs into technical and operational requirements;
• Well-developed organizational skills
• Occasional travel may be required depending on business needs and/or department operations
  
  

Nice to Have: 

• Experience working with APIs and third-party integrations;
• Understanding of MPAC’s product offerings.
  
  

What you will do: 

• Lead stakeholder meetings to understand business needs and document business, functional, and technical requirements for system and product enhancements;
• Translate business requirements into actionable specifications and develop supporting documentation such as process flows, use cases, and requirement artifacts;
• Identify gaps, risks, dependencies, and impacts across systems, data, and business processes and collaborate with cross-functional teams to design solutions;
• Lead testing activities including test planning, test case development, execution support, and User Acceptance Testing coordination;
• Support implementation and deployment activities, including readiness validation and transition to production environments;
• Troubleshoot issues, conduct root cause analysis, and collaborate with stakeholders and vendors to implement solutions;
• Provide operational support for systems, platforms, and products while monitoring enhancements and ensuring alignment with business requirements;
• Act as a liaison between business stakeholders, clients, vendors, and IT teams to ensure alignment and effective communication;
• Develop and deliver training materials, documentation, and knowledge transfer sessions to support adoption; and
• Lead change initiatives, conduct post-implementation reviews, and contribute to continuous improvement efforts.