Job Description

What makes you great for this role?
You are a proactive leader dedicated to developing and implementing strategies that drive support for key industry stakeholders and programs. You excel in delivering departmental initiatives while maintaining relationships to support engagement, consultation, collaboration, and strategy development, including research and outreach.

We have: 

• A team of highly skilled, dedicated and collaborative staff
• Leadership that supports you
• An enterprise that embraces change
• A work environment that has flexible work locations (including remote), hours of work and overall employee wellness support

You have: 

• Successful completion of post-secondary education (university degree or college diploma) in Business Communication or Administration, Public Administration, Communication, Commerce, Economics or related field
• At least 5 years experience in account/relationship management
• Experience in developing project plans that support change management principles and in managing stakeholders 
• Ability to manage and prioritize multiple projects, and work both independently and collaboratively, sharing ideas and solutions to overcome challenges and build consensus
• Proven ability to quickly understand complex subject matter
• Superior communication – writing and speaking for impact
• Demonstrated consultation, planning, problem solving, research and analytical skills
• Proficiency with use of Microsoft Office products: Word, Excel, PowerPoint 

Nice to have: 

• Experience with Customer Relationship Management (CRM) applications and systems
• Completion of, or working towards, certification in real property assessment
• Experience in real property, valuation, taxation or municipal/government administration

What you will do: 

• Establish, develop and maintain relationships with key representatives in the property assessment and appraisal industry, including property owners, related associations, and businesses
• Support the delivery of key valuation programs including stakeholder consultation, traceability and transparency, operations, analytics and other initiatives
• Proactively plan and execute on key programs and projects working with external stakeholders and subject matter experts
• Proactively monitor local delivery of MPAC’s products and services and identify, assess and ensure resolution of issues
• Leverage your local relationships by actively undertaking consultation campaigns with stakeholders for change management issues
• Execute education and marketing programs to enhance stakeholders’ awareness and understanding of MPAC’s role in the property assessment and taxation system, and our products and services
• Monitor and report on political, legislative, economic, market and industry conditions to ensure understanding of stakeholders’ needs
• Ability to develop and execute stakeholder engagement plans
• Develop a strong network of relationships with external industry stakeholders and within MPAC to mobilize the right people, resources and ideas to support account management and program delivery